Refund policy

Return & Refund Policy – Gulf Dukaan

Last Updated: November 2, 2026

At Gulf Dukaan, customer satisfaction is our priority. We want you to be happy with every purchase. If you are not completely satisfied with your order, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order, subject to the following conditions:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, and tags, where applicable.

  • Proof of purchase or order confirmation must be provided.

  • The product must not show signs of damage caused by misuse, mishandling, or improper installation by the customer.

Products that are defective, damaged, or incorrectly delivered may qualify for a return or replacement in accordance with applicable UAE consumer protection laws.

2. Non-Returnable Items

Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

These may include:

  • Personal care and hygiene products once opened or used.

  • Products that have been used, damaged, or altered by the customer.

  • Items clearly identified as non-returnable before purchase, where legally permitted.

  • Digital products or downloadable items, where applicable.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • A brief description of the problem.

After reviewing your request, we will assist with an appropriate solution, which may include a replacement, repair, or refund, as applicable under UAE law.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team through email or WhatsApp.

  2. Provide your order number and reason for requesting a return.

  3. Our team will review your request and provide return instructions.

  4. If approved, carefully pack the product with its original packaging and accessories.

  5. Return the product using the approved return method provided by our support team.

Please do not send products back without contacting us first.

5. Refund Policy

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund request.

If approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Refund processing will generally take 7–14 business days after approval, depending on your payment provider or bank.

  • Any applicable refund will be processed in accordance with UAE consumer protection laws.

If the original payment method is unavailable, we will contact you to arrange an appropriate alternative.

6. Return Shipping Costs

  • For defective, damaged, or incorrectly delivered products, Gulf Dukaan will arrange or cover reasonable return shipping costs.

  • For returns due to a change of mind or customer preference, return shipping costs may be the customer's responsibility, where legally permitted.

  • Any applicable return shipping charges will be communicated before the return is arranged.

7. Order Cancellation

Customers may request an order cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may request a return in accordance with this policy and applicable UAE laws.

If a cancellation is approved and payment has already been collected, the applicable refund will be processed.

8. Exchanges

If you wish to exchange a product for another item, please contact our customer support team.

Exchanges are subject to product availability and eligibility.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.

9. Contact Information

For all return, refund, exchange, or order-related inquiries, please contact us:

Store Name: Gulf Dukaan

Email: gulfdukaan@gmail.com

Phone / WhatsApp: +971501338182

Business Address: 2 11 Street, Sharjah AZ, United Arab Emirates

Customer Support: Our team will do its best to respond within 24–48 business hours.

10. Policy Updates

Gulf Dukaan reserves the right to update or modify this Return & Refund Policy when necessary. Any updates will be published on this page with the revised date.

Nothing in this policy is intended to limit or exclude any consumer rights provided under applicable UAE laws.

Thank you for shopping with Gulf Dukaan. We appreciate your trust and support!