Shipping Policy – Gulf Dukaan

Last Updated: November 2, 2026

At Gulf Dukaan, we are committed to delivering your orders safely and efficiently. We aim to provide a smooth shopping experience by ensuring that your purchases are processed, dispatched, and delivered within the estimated timeframes outlined below.

Please read our Shipping Policy to understand how we handle deliveries and shipping-related matters.

1. Order Processing Time

• All orders are processed within 2–3 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been processed and dispatched, you will receive a confirmation notification.

• During promotional campaigns, holidays, or high-demand periods, processing may take additional time.

2. Shipping Locations & Delivery Time

Gulf Dukaan currently provides shipping services throughout the United Arab Emirates (UAE), covering all seven emirates:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

Estimated Delivery Time:

• Order Processing: 1–2 business days.

• Shipping & Delivery: 2–3 business days after dispatch.

We aim to deliver orders to all serviceable locations across the UAE within the estimated delivery timeframe.

Please note that delivery times may vary depending on the delivery address, courier availability, public holidays, and unforeseen circumstances.

Shipping Restrictions: We currently do not offer international shipping outside the United Arab Emirates.

3. Shipping Charges

• Applicable shipping charges will be displayed during checkout before you complete your purchase.

• Any free shipping promotions will be clearly communicated on our website.

• Shipping charges may vary depending on the delivery location, order size, and applicable promotions.

There will be no undisclosed shipping charges added after an order has been placed.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

You can use the tracking details to follow your shipment and check its delivery status.

If you experience any issues tracking your order, please contact our customer support team.

5. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to:

• Weather conditions or natural events.

• Public holidays and peak shopping seasons.

• Courier or logistics service disruptions.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

If your order is delayed, please contact us so we can assist you with an update.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Gulf Dukaan will not be responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.

If you need to update your shipping information, please contact us as soon as possible after placing your order. We will try our best to accommodate changes before dispatch.

7. Lost, Missing, or Damaged Shipments

If your order is marked as delivered but you have not received it, or if your package arrives damaged, please contact our customer support team.

We will coordinate with the relevant courier service to investigate the issue and assist with an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

8. Contact Information

For any questions or concerns regarding shipping, delivery, or order tracking, please contact us using the details below.

Store Name: Gulf Dukaan

Email: gulfdukaan@gmail.com

Phone / WhatsApp: +971501338182

Business Address: 2 11 Street, Sharjah AZ, United Arab Emirates

Customer Support: Our team will do its best to respond to inquiries within 24–48 business hours.

Thank you for shopping with Gulf Dukaan. We appreciate your trust and look forward to serving you!